Question 1

Do you accept insurance?

Accepted Answer

No. Journey Health Institute is a strictly self-pay clinic. We do not bill insurance for any services. This allows us to provide care based entirely on your needs, not what insurance will cover.

Question 2

Why self-pay?

Accepted Answer

Insurance reimbursement models reward volume and quick visits, not root-cause investigation. Our model is designed around spending real time with you.

Question 3

Can I be seen virtually?

Accepted Answer

Yes. We offer virtual appointments for patients located in Idaho and Washington state. Most wellness program visits can be conducted virtually. IV therapy and hands-on treatments require an in-person visit.

Question 4

What do I need for a virtual visit?

Accepted Answer

A device with a camera and stable internet connection. We use a HIPAA-compliant telehealth platform. A link is sent before your visit.

Question 5

What happens at my first appointment?

Accepted Answer

We spend one full hour reviewing your health history, symptoms, goals, and any existing labs. We will not create a treatment protocol at this visit. That happens at your follow-up lab review appointment after we receive your results.

Question 6

Do I need to do labs before my first visit?

Accepted Answer

If you have recent labs (within 6–12 months), please upload them when completing your intake forms. We'll review what you have and order what's needed.

Question 7

How long is the wellness program?

Accepted Answer

4–6 months, depending on your case complexity and goals.

Question 8

What if I just want IV therapy without the full program?

Accepted Answer

Absolutely, our walk-in IV hours are open to anyone. No consultation required.

Frequently Asked Questions

Payment & Insurance

Virtual Care

First Visit

Wellness Programs